Placing Your Order: Begin by visiting our company's website, noted for its user-friendly interface. Browse through the product options and select the alarm subscription that suits your needs. Receiving Your Package: Upon placing your order, expect a swift delivery service. Your package will arrive with clear, comprehensive instructions, making the setup process straightforward. Need for Exchange?: If the product doesn't meet your expectations—perhaps the fit isn't quite right—don’t worry. Contact the customer service team. They're known for being helpful and accommodating. Effortless Returns: If you decide to exchange, for instance, the company simplifies this process. After reaching out to their support, they promptly send out the replacement as soon as the original unit has been returned. Hassle-Free Communication: Communication is seamless, often only requiring a quick phone call with a knowledgeable representative. Our team member will guide you through the return and exchange process without any fuss. Following these steps ensures you will have a trouble-free experience in both ordering and, if necessary, returning personal alarm products.
Selecting the perfect personal alarm can feel overwhelming with so many options available. Thankfully, customers have several resources to guide them toward making the decision that best suits their needs. Speak with an Expert: Reach out to our friendly, knowledgeable advisors who can offer personalised guidance. These professionals are well-versed in the features and benefits of each alarm type and can help match you with the right model based on your lifestyle and preferences. Utilise Helpful Customer Service: s. A quick call or email can connect you with someone who can clarify technical specifications or recommend products that align with your requirements. Leverage Online Guides and Reviews: We have numerous user reviews. These first-hand experiences are invaluable for understanding how products perform in real-world scenarios. Whether through personalized advice or reading our website, comprehensive help is readily accessible to guide you on your personal alarm journey.
When you need help or assistance, press the SOS button for 3 - 4 seconds until you hear a voice prompt indicating an SOS alarm.
By pressing this button, this starts a sequence of sending a, "help me" text message to your emergency contact numbers.
The Halo Alarm will then start outgoing calls to your emergency contacts. If the first number is unavailable or they do not answer, it will call the second number after a delay of 10 seconds. In the case of the second number failing to connect as well, the Halo Alarm will connect to the third number, etc.
Between each call, there will be a 10 second delay, during which time, the user can stop the call sequence or prevent a possible false alarm by pressing the SOS button.
With 4G Connectivity, Halo ensures you’re never out of touch. If 4G isn’t available, it seamlessly falls back to 3G/2G, keeping you connected no matter where you are.
1. Place your Halo unit on the QI charging base. Ensure the charging base is connected to the plug via the USB cable, and remember to turn the plug on.
2. The charging base light will glow while charging and turn solid when fully charged.
When using the device for the first time, please fully charge the unit for 2-3 hours. If the battery level falls below 20%, it will send a low battery warning message to your emergency contacts via text.
Your device will arrive ready to use with your emergency numbers pre-programmed. You can provide your emergency numbers during your order, email them to us at info@halopersonalalarm.co.uk, or call us on 0800 193 8828 .
Your device will arrive ready to use with your emergency numbers pre-programmed. If you need to change your emergency numbers, you can email us at info@halopersonalalarm.co.uk or call us on 0800 193 8828.
We can help with that! While your emergency contacts are on holiday, we offer a service for a small monthly fee where our dedicated team will act as your emergency contact 24/7. If needed, we will be there to answer your call, arrange for assistance or an ambulance, and inform your emergency contacts about your situation. This ensures you are always supported, even when your regular contacts are unavailable.
The Halo Personal Alarm connects to the mobile phone network, allowing you to raise an alarm call wherever you are. Our Halo Personal Alarms are not connected to your home phone or your home broadband.
A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:
Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).
Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.
Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.
Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.
Your device will arrive ready to use with your emergency numbers pre-programmed. You can provide your emergency numbers during your order, email them to us at info@halopersonalalarm.co.uk, or call us on 0800 193 8828.
When using the device for the first time, please fully charge the battery for 2 - 3 hours in the QI charger that we provide.
The charge battery will normally last for 4 days depending on the amount of usage.
When the battery level falls below 20%, the Halo Alarm will send a low battery warning text message to the users emergency contact list.
No, our devices use the latest mobile technology. They do not require a separate telephone line or a mobile phone to operate.
Our Halo Personal Alarm is water-resistant. Showering with the device is fine, but we recommend avoiding exposure to soaps, shampoos, conditioners, lotions, perfumes, salt water, and other chemical-containing products as they may affect water seals and sound membranes. We do not recommend wearing it while bathing, swimming, diving, water-skiing, or other water activities involving high-speed water or chemicals such as chlorine. Please note that water resistance is not a permanent condition and may decrease over time.
There is no distance limitation from your home. You can take our devices anywhere in the UK (and Europe if you have the Halo Sense) and they will work. Our devices use a mobile network and GPS solution. We support 4G, VoLTE, 3G and 2G networks.
The round SOS button on the front of the Halo Alarm is for you to press if you need to alert your emergency contacts. Press it once for 3 seconds.
Use the side buttons + / - to adjust the volume during the call.
To turn the device on, press the CALL button and all the LED lights will flash.
Your Halo Alarm will also turn on automatically when charging.
To turn your Halo Alarm off, press and hold the side button and the SOS button together for 3 seconds until the LED lights turn off.
The fall alarm sensor does not allow analysis and interpretation of all falls. It is designed to detect hard and sudden falls. We always recommend manually activating your alarm pendant after a fall, if you can do so.
Featuring GPS tracking technology the alarm pendant identifies your location and sends the information to your emergency contacts, so you can receive the help you need, wherever you need it.
A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:
Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).
Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.
Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.
Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.
Yes, we offer discounts if you want to pay your subscription upfront either quarterly or annually.
To cover administration costs, 30-day money back guarantee does not include the setup fee.
Immediately after purchase, you will receive an email with instructions on how to submit your emergency phone numbers. You can also add your emergency phone number by logging into your account dashboard.
You can update your emergency phone number by filling out the form on your account dashboard.
The round SOS button on the front of the Halo Alarm is for you to press if you need to alert your emergency contacts. Press it once for 3 seconds.
Use the side buttons + / - to adjust the volume during the call.
To turn the device on, press the CALL button and all the LED lights will flash.
Your Halo Alarm will also turn on automatically when charging.
To turn your Halo Alarm off, press and hold the side button and the SOS button together for 3 seconds until the LED lights turn off.
Your Halo Alarm will work anywhere in the UK. You are not tied to a number of metres from your home.
The Halo Alarm is not connected to your home phone in anyway. Whether your home phone is analogue or digital, it works using GPS and 4G.
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Personal alarms play a crucial role in bolstering the safety and security of elderly individuals, offering peace of mind for both them and their families. Here's how: Prompt Response in Emergencies: Personal alarms are designed to provide immediate assistance at the push of a button. This feature is particularly vital for older adults who are at risk of falls. In the event of an accident, an alarm can ensure that emergency services are promptly notified, minimising response time and potential harm. Ease of Communication: With straightforward setup instructions and user-friendly devices, elderly users can remain connected without the hassle of complex technology. A reliable website and clear communication from the provider make managing these devices straightforward, adding to their efficacy in ensuring safety. Customisable Options: Personal alarms come in various subscription levels catering to individual preferences and comfort. If one subscription isn’t suitable, most providers offer hassle-free exchanges, ensuring that elderly individuals have a comfortable and practical option for daily use. Support and Reassurance: An essential feature of personal alarms is the reassurance they provide to families. Knowing that their loved ones have access to help at any time of day reduces anxiety for both the elderly and their relatives. With efficient customer service, families can resolve any concerns quickly, enhancing the overall support system. Increased Independence: By enabling seniors to continue living independently in their own homes, personal alarms foster a sense of security and confidence. They empower the elderly to maintain their lifestyle while knowing help is always within reach, ensuring their safety without diminishing their autonomy. In summary, personal alarms are instrumental in protecting the elderly, offering a robust safety net that combines quick assistance, flexibility, and independence.
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