General Frequently asked questions

  • How do I use my Halo Alarm?

    When you need help or assistance, press the SOS button for 3 - 4 seconds until you hear a voice prompt indicating an SOS alarm.

    By pressing this button, this starts a sequence of sending a, "help me" text message to your emergency contact numbers.

    The Halo Alarm will then start outgoing calls to your emergency contacts. If the first number is unavailable or they do not answer, it will call the second number after a delay of 10 seconds. In the case of the second number failing to connect as well, the Halo Alarm will connect to the third number, etc.

    Between each call, there will be a 10 second delay, during which time, the user can stop the call sequence or prevent a possible false alarm by pressing the SOS button.

  • Can I stay connected everywhere

    With 4G Connectivity, Halo ensures you’re never out of touch. If 4G isn’t available, it seamlessly falls back to 3G/2G, keeping you connected no matter where you are.

  • How do I charge my device?

    1. Place your Halo unit on the QI charging base. Ensure the charging base is connected to the plug via the USB cable, and remember to turn the plug on.

    2. The charging base light will glow while charging and turn solid when fully charged. When using the device for the first time, please fully charge the unit for 2-3 hours. If the battery level falls below 20%, it will send a low battery warning message to your emergency contacts via text.

  • How do I register my emergency numbers with you?

    Your device will arrive ready to use with your emergency numbers pre-programmed. You can provide your emergency numbers during your order, email them to us at info@halopersonalalarm.co.uk, or call us on 0800 193 8828 .

  • What happens if I need to change my emergency numbers?

    Your device will arrive ready to use with your emergency numbers pre-programmed. If you need to change your emergency numbers, you can email us at info@halopersonalalarm.co.uk or call us on 0800 193 8828.

  • What happens when my emergency contacts are on holiday?

    We can help with that! While your emergency contacts are on holiday, we offer a service for a small monthly fee where our dedicated team will act as your emergency contact 24/7. If needed, we will be there to answer your call, arrange for assistance or an ambulance, and inform your emergency contacts about your situation. This ensures you are always supported, even when your regular contacts are unavailable.

  • Can I get help anywhere?

    The Halo Personal Alarm connects to the mobile phone network, allowing you to raise an alarm call wherever you are. Our Halo Personal Alarms are not connected to your home phone or your home broadband.

  • What is a QI charger?

    A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:

    Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).

    Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.

    Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.

    Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.

Device Frequently Asked Questions

  • How do I activate my account?

    Your device will arrive ready to use with your emergency numbers pre-programmed. You can provide your emergency numbers during your order, email them to us at info@halopersonalalarm.co.uk, or call us on 0800 193 8828.

    When using the device for the first time, please fully charge the battery for 2 - 3 hours in the QI charger that we provide.

    The charge battery will normally last for 4 days depending on the amount of usage.

    When the battery level falls below 20%, the Halo Alarm will send a low battery warning text message to the users emergency contact list.

  • Is a landline needed to operate the Halo Personal Alarm?

    No, our devices use the latest mobile technology. They do not require a separate telephone line or a mobile phone to operate.

  • Is the Halo Personal Alarm waterproof?

    Our Halo Personal Alarm is water-resistant. Showering with the device is fine, but we recommend avoiding exposure to soaps, shampoos, conditioners, lotions, perfumes, salt water, and other chemical-containing products as they may affect water seals and sound membranes. We do not recommend wearing it while bathing, swimming, diving, water-skiing, or other water activities involving high-speed water or chemicals such as chlorine. Please note that water resistance is not a permanent condition and may decrease over time.

  • Is there a distance limitation to using the device?

    There is no distance limitation from your home. You can take our devices anywhere in the UK (and Europe if you have the Halo Sense) and they will work. Our devices use a mobile network and GPS solution. We support 4G, VoLTE, 3G and 2G networks.

  • What do the buttons on my Halo Alarm do?

    The round SOS button on the front of the Halo Alarm is for you to press if you need to alert your emergency contacts. Press it once for 3 seconds.

    Use the side buttons + / - to adjust the volume during the call.

    To turn the device on, press the CALL button and all the LED lights will flash.

    Your Halo Alarm will also turn on automatically when charging.

    To turn your Halo Alarm off, press and hold the side button and the SOS button together for 3 seconds until the LED lights turn off.

  • How does the fall alarm work?

    The fall alarm sensor does not allow analysis and interpretation of all falls. It is designed to detect hard and sudden falls. We always recommend manually activating your alarm pendant after a fall, if you can do so.

  • GPS Location Response

    Featuring GPS tracking technology the alarm pendant identifies your location and sends the information to your emergency contacts, so you can receive the help you need, wherever you need it.

  • What is a QI charger?

    A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:

    Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).

    Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.

    Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.

    Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.

  • Do I get a discount if I pay upfront?

    Yes, we offer discounts if you want to pay your subscription upfront either quarterly or annually.

  • If I decide to cancel?

    To cover administration costs, 30-day money back guarantee does not include the setup fee.

  • Where do I add my emergency phone number?

    Immediately after purchase, you will receive an email with instructions on how to submit your emergency phone numbers. You can also add your emergency phone number by logging into your account dashboard.

  • How do I replace an emergency phone number I previously submitted?

    You can update your emergency phone number by filling out the form on your account dashboard.

Other Frequently asked questions

  • What do the buttons on my alarm mean?

    The round SOS button on the front of the Halo Alarm is for you to press if you need to alert your emergency contacts. Press it once for 3 seconds.

    Use the side buttons + / - to adjust the volume during the call.

    To turn the device on, press the CALL button and all the LED lights will flash.

    Your Halo Alarm will also turn on automatically when charging.

    To turn your Halo Alarm off, press and hold the side button and the SOS button together for 3 seconds until the LED lights turn off.

  • What is the range of my Halo Alarm?

    Your Halo Alarm will work anywhere in the UK. You are not tied to a number of metres from your home.

  • My home phone is now digital rather than analogue

    The Halo Alarm is not connected to your home phone in anyway. Whether your home phone is analogue or digital, it works using GPS and 4G.

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