Effective Date: July 2024
1. Introduction
Halo Personal Alarms ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.HaloPersonalAlarm.co.uk, and use our products and services. It also outlines your rights under UK data protection laws.
2. Information We Collect
2.1 Personal Information
We may collect and process the following personal information:
Identity Information: Name, title, date of birth.
Contact Information: Email address, telephone number, postal address.
Payment Information: Credit/debit card details, billing address.
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
Usage Information: Information about how you use our website, products, and services.
Marketing and Communications Information: Preferences in receiving marketing from us and your communication preferences.
2.2 How We Collect Your Personal Information
We collect personal information in the following ways:
Direct Interactions: When you provide it to us by filling in forms or corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect Technical Information about your equipment, browsing actions, and patterns.
Third Parties: We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.
3. How We Use Your Information
We use your personal information for the following purposes:
To Process Transactions: Including processing your payments, managing your orders, and providing our products and services.
To Communicate with You: Including responding to your inquiries, sending service-related messages, and providing customer support.
To Improve Our Website: Including troubleshooting, data analysis, testing, research, and statistical purposes.
For Marketing Purposes: To provide you with information about goods and services we offer that may interest you.
To Comply with Legal Obligations: Including fraud prevention, identity verification, and compliance with legal requirements.
4. Sharing Your Information
We may share your personal information with:
Service Providers: Third parties who provide services to us, such as payment processors, delivery services, and IT service providers.
Legal Authorities: If required by law, we may disclose your information to government authorities or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
5. Data Security
We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, use, alteration, and disclosure.
However, no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
Access: You can request access to your personal data and ask for a copy of it.
Correction: You can ask us to correct any inaccuracies in your personal data.
Erasure: You can request the deletion of your personal data where there is no good reason for us to continue processing it.
Restriction: You can request the restriction of processing your personal data in certain circumstances.
Data Portability: You can request the transfer of your personal data to another party.
Objection: You can object to the processing of your personal data in certain circumstances.
Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the details provided below.
8. Cookies
Our website uses cookies to distinguish you from other users and to provide you with a better browsing experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our [Cookie Policy] [Link to Cookie Policy].
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Halo 247 Limited
48 West George Street
Glasgow G2 1BP
Email: info@halopersonalalarm.co.uk
Phone: 0800 193 8828
Complaints
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk.